Shipping Policy

At VOTARYS, we are committed to delivering your order safely and reliably. All orders placed through votarys.com are carefully processed and shipped through our designated fulfillment partners.

Depending on your delivery address, inventory availability, and local carrier capacity, your order may be handled by different international or local shipping carriers.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package throughout the delivery process.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes order verification, quality checks, packaging, and preparation for shipment.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional periods, or periods of unusually high order volume, processing may require additional time.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is typically:

5–12 business days

Delivery times are estimates and may vary depending on:

• Destination country or region

• Local carrier capacity

• Customs processing

• Weather conditions

• Public holidays

• Remote or island destinations

• Incorrect or incomplete shipping information

• Other unexpected transportation delays

Please note that the estimated delivery period does not include the 1–3 business day order processing time.

3. Shipping Destinations

VOTARYS ships to the United States and selected international destinations.

Available shipping destinations will be displayed at checkout.

If your country or region is not available during checkout, please contact us for assistance.

Email: service@votarys.com

4. Shipping Fees

VOTARYS currently offers free standard shipping on eligible orders.

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Customs, Duties & Import Taxes

International orders may be subject to customs inspections, duties, taxes, or other import-related charges depending on the destination country's regulations.

Where possible, VOTARYS works to minimize unexpected import charges.

However, customs policies vary by country, and certain charges may be imposed by local authorities.

If you experience an unexpected customs issue with your order, please contact us at service@votarys.com and our customer service team will assist where possible.

6. Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

You may use this tracking number to follow the delivery status of your package.

Please allow some time after shipment for tracking information to become active. In some cases, tracking may not update until the parcel reaches the next carrier facility or destination country.

7. Multiple Shipments

In some cases, items from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number.

There is no additional shipping charge for orders that are split into multiple packages by VOTARYS.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at service@votarys.com.

We will try to update the address before the order ships, but address changes cannot be guaranteed once an order has entered fulfillment or has already been handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may apply where appropriate.

9. Delayed Packages

Occasional shipping delays may occur due to circumstances outside our direct control, including customs processing, carrier disruptions, severe weather, public holidays, or high seasonal shipping volume.

If your tracking information has not updated for an extended period or your order is significantly beyond the estimated delivery window, please contact us.

Email: service@votarys.com

We will review the shipment and work with the carrier or fulfillment partner to help resolve the issue.

10. Lost Packages

If a package is confirmed as lost during transit, please contact us at service@votarys.com.

Our customer service team will review the shipment and, where appropriate, arrange a suitable resolution such as a replacement or refund.

Claims involving packages marked as delivered may require additional verification with the carrier.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Photos of the damaged item

• Photos of the outer packaging, where possible

This information helps us review the issue and determine the appropriate replacement, refund, or other resolution.

12. Contact Us

For questions regarding shipping, tracking, delivery delays, or your order status, please contact:

Customer Service: service@votarys.com

Business Hours: Monday–Friday, 09:00–18:00 (UTC+8)

We aim to respond to customer service inquiries within 12 working hours.

Thank you for choosing VOTARYS.