Returns, Exchanges & Warranty

At VOTARYS, we want you to feel confident with every order. Eligible items purchased directly from votarys.com may be returned or exchanged within 30 days of delivery, and are covered by our 30-day limited warranty.

If your order arrives damaged, has a quality issue, is not the item you ordered, or simply does not meet your expectations, please contact us within 30 days of delivery.

To start a return, exchange, or warranty request, email service@votarys.com with your order number and the reason for your request. For damaged or defective items, please include clear photos or videos showing the issue.

Returns & Exchanges

You may request a return or exchange within 30 days of delivery for reasons including:

Fit or chain-length concerns
Quality issues
Manufacturing defects
Wrong item received
Item damaged on arrival
Change of mind

For returns or exchanges that are not related to a product defect or fulfillment error, the item must be:

Unworn and unused
In its original condition
Returned with the original packaging, accessories, and tags, where applicable

For approved returns and exchanges within the 30-day period:

Return shipping is free
Exchange shipping is free
A prepaid return label will be provided where available
We do not charge restocking or return handling fees

Any original shipping charge paid at checkout is non-refundable unless the return is due to a defective, damaged, or incorrect item.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 3 business days after inspection is completed.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

30-Day Limited Warranty

VOTARYS provides a 30-day limited warranty for items purchased directly from votarys.com.

The warranty covers manufacturing defects and workmanship issues reported within 30 days of delivery, including eligible problems involving:

Pendant construction
Chain connections
Clasps and closures
Bail or connecting rings
Stone setting
Other manufacturing defects affecting normal use

If a covered issue is confirmed, VOTARYS may provide one of the following solutions depending on the circumstances:

Replacement
Exchange
Partial refund
Full refund

What the Warranty Does Not Cover

The warranty does not cover damage or changes resulting from normal wear, improper use, or improper care, including:

Normal scratches, surface wear, or signs of use
Natural changes in finish or appearance over time
Damage caused by pulling, bending, impact, or accidental breakage
Loss of the item or individual components
Exposure to perfumes, cosmetics, cleaning products, or harsh chemicals
Prolonged exposure to water, salt water, or chlorinated pool water
Improper storage or care
Unauthorized repairs, modifications, or alterations
Cosmetic changes that do not affect the normal function of the jewelry

Natural variations in stone color, texture, pattern, or finish are not considered defects when they are inherent to the material.

Return & Exchange Processing

Our customer service team responds within 12 working hours, Monday through Friday, 09:00–18:00 (UTC+8).

Once a returned item is delivered to us:

Inspection is generally completed within 5 business days
Approved refunds are issued within 3 business days after inspection
Approved exchanges or replacements are generally shipped within 3 business days after approval, subject to availability

International return and exchange timelines may vary depending on carrier transit times and customs processing.